Term and conditions

Please read these terms and conditions carefully as they set out our respective rights and obligations. It also contains various limitations and exclusions. Unless otherwise stated, bookings made through awinetrip.com are subject to these Terms & Conditions. By browsing, accessing, and using the website at awinetrip.com and our social networking pages (together the “Site”) or communicating with us either by telephone, electronically and/or by completing a booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them. 

In all booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “awinetrip”, “we”, “us” and “our” means awinetrip.com and awinetrip afficiated websites and social networking pages. “Listed Partners” means all listed parties on awinetrip.com including tour operators / agents, tour guides, accomodation providers, restaurants, wineries, retailers, wedding professionals or any service providers listing on our Site with business interests.


Terms of Service

We may change these Terms & Conditions at any time by posting changes online at any time without notice. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by us. By continuing to use the Website after changes to these Terms & Conditions, you agree to be bound by such changes.

We merely act as an intermediary between you and our Listed Partners, so we do not have any control whatsoever over the quality of services or the charges of their services. The Site only enables you and our Listed Partners to transact business and through which you and our Listed Partners are able to communicate and provide each other with certain information. We, therefore are not responsible or liable in any way whatsoever in relation to any dispute arising between you and our Listed Partners regarding their charges, quality of services, facilities or otherwise. The contract is made between you and our Listed Partners concerned, so you should make all your claim or complaint against, or settle it directly with, our Listed Partners concerned.

We grant you permission to use the Site subject to the restrictions in these Terms & Conditions. In accessing or using the Site, you may be exposed to content that is incomplete, indecent, incorrect, objectionable, or otherwise inappropriate. We do not endorse such content, and cannot attest for its accuracy. You therefore access and use the Site at your own risk.

Awinetrip provides an online platform that connects our Listed Partners with users through which they can browse, search, book and review services or accommodation offered by our Listed Partners on our Site. Our Listed Partners are responsible for updating the Site with offers, rates, availability and other information. You understand that we may not have conducted any quality or other checks on any of our Listed Partners. The Site and any reviews by our users does not represent a guarantee, endorsement or recommendation by us or any users. 


User Accounts

In order to make any purchases in our Site or create a listing, you must register to create an  “Account” and become a Member directly via our Site or our affiliated websites and social networking sites. As part of the functionality of the Site, you may link your Account with third party accounts, by either providing your third party account login information to awinetrip through the Site or allowing awinetrip to access your third party account, as permitted under applicable terms and conditions that govern your use of each third party account. You represent that you are entitled to disclose your third party account login information to awinetrip and/or grant us access to your third party account (including but not limited t, for use for the purposes described herein), without breach by you or any of the terms and conditions that govern your use of the application third party account and without obligating awinetrip to pay any fees or making awinetrip subject to any usage limitations imposed by such third party service providers. By granting awinetrip access to any third party accounts, you understand that awinetrip will access, make available and store (if applicable) any content that you have provided to and stored in your third party account so that it is available on and through the Site via your awinetrip Account profile. Please note that your relationship with the third party service providers associated with your third party accounts is governed solely by your agreements with such third party service providers. awinetrip makes no effort to review any content that stored in your third party accounts for any purpose, including but not limited to for accuracy, legality or non­infringement and awinetrip is not responsible for any content stored in your third party accounts. Your awinetrip Account will be created for your use of the Site based upon the information you provide to us or that we obtain via information stored in your third party accounts as described above. You may not have more than one active awinetrip Account, unless you own businesses in different categories under our Site. You must be at least 18 years old to use the Site, or, if you are not at least 18, you may only use the Site in conjunction with, and under the supervision of, your parent or guardian. If you do not qualify, please do not use the Site. You agree to provide accurate, up­to­date and complete information during the registration process and to update such information whenever changes arise. We reserve the right to suspend or terminate your Account and your access to the Site if you create more than one Account, or if any information provided during the registration or thereafter proves to be inaccurate, not up­to-date or incomplete. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that  you will have authorised such activities or actions. You will immediately notify awinetrip of any unauthorised use of your awinetrip Account.


Payment, inclusions and exclusions

When you make a booking with our Site you will have to provide us with your credit card information, such as its name number expiry date. It is also required should you go via our provided third party payment gateway such as PayPal. When your booking is confirmed, the charge that is clearly displayed during the booking process will be charged to your credit card. This will be charged by awinetrip on behalf of each Listing Partner. If your booking is not confirmed, your credit card will not be charged. Under no circumstances will awinetrip be liable for any kind of commission that your bank might charge you. The outstanding balance or additional charges that may be incurred during your consumption of service or stay will be settled by you in the local currency with the Listing Partner. For certain rates or special offers, our Listing Partners may require credit card details or via PayPal payment gateway in order to guarantee your booking. For certain rates or special offers, your credit card may be pre­authorised or charged upon booking and confirmation of the booking, sometimes without any option for refund. In such circumstances (ie. pre­authorise) we will forward your credit card information securely to our Listing Partner at which your booking is made. By making the booking through our Site you are deemed to have unconditionally and irrevocably authorised and consented to our release of your credit card information to the Listing Partner concerned for this purpose. Awinetrip does not accept liability for any loss or damage or other sum or claim of any nature whatsoever (whether direct, indirect, consequential or otherwise) which arises directly, or indirectly in connection with the Site including for the avoidance of doubt and without limitation, any use of information or material contained on the Site. 

For payment made via third party payment gateway such as PayPal, a commission percentage will be charged since the use of PayPal services has a percentage of charge for each transaction. In consideration for the use of awinetrip’s online booking platform, we may charge a service fee where applicable. Unless stated otherwise on the Site or in any email confirmation received from our Site or from our Listing Partners, all prices on the Site are displayed including any applicable taxes (Please check with the relevant Listing Partner to confirm whether additional local taxes are payable to the Listing Partner at the time of your arrival if in doubt). Awinetrip shall not be liable if the rate of any taxes change or if a Listing Partner subsequently charges taxes in addition to the quoted price. Awinetrip deducts the service fee from the total cost to you before remitting the balance to our Listing Partner as described in these Terms & Conditions. Service fee is included in the total cost charged to you. Please note that we may impose or deduct foreign currency processing costs on or from any payments or payouts by awinetrip in currencies other than U.S. dollars. Except as otherwise stated herein, service fees are non­refundable.

Each Listing Partner will have its own terms and conditions for cancellation / no­show policy. You are, therefore, strongly advised to read such terms and conditions , which are displayed on Listing Partner’s respective profile, carefully before making your booking. You will be bound by such terms and conditions once your booking is confirmed. In case of cancellation, we suggest that you should promptly and directly contact us to minimise any penalty or charges payable. When your booking is cancelled, the deposit, if one was paid to awinetrip upon booking and where applicable, can be either fully refunded to you or awinetrip may deduct necessary cancellation fee (details will be stated on your email confirmation at time of booking). Depending on the cancellation policy of the Listing Partner you booked with, and on whether penalties apply, the Listing Partner shall directly charge to your credit card account all penalties or charges that you are liable to pay for the cancellation. However, this does not apply in the case of a non­refundable rate where you cannot cancel your booking nor be reimbursed by any party. Any disputes relating to cancellation of reservation shall be dealt with or settled directly between you and the Listing Partner concerned, and we will not be involved or be held responsible in any way except to arrange for the refund of the deposit, where applicable, to provide information needed to calculate the penalties that apply and to pass your credit card information on to the Listing Partner concerned as aforesaid. No claim whatsoever shall be made by you against us in respect of any penalty or charges levied by the Listing Partner concerned for your cancellation / no­show of a booking and you shall seek your redress, if any, directly against the Listing Partner concerned. In order to cancel or amend any booking, please follow the instructions set out in your email confirmation and refer to the applicable policies and/or terms and conditions of the relevant Listing Partner. Please note that awinetrip will not be able to provide or procure that any refund is paid or amendment made to a booking to the extent that a Listing Partner s not obliged to provide any refund or make any amendment. Partners may update their offers (including any applicable cancellation policy and terms and conditions) on a regular basis. Please ensure that you have reviewed the relevant cancellation policy prior to booking through our Site. As stated above, when you make a booking with a Listing Partner, you enter into a contract with that Listing Partner directly and not with awinetrip. Your ability to cancel any booking and/or seek a refund if you fail to show up for any accommodation or service provided by any Listing Partner (for any reason whatsoever) depends on the cancellation policy and/or no-show policy of the relevant Listing Partner. 

Where you have entered your credit card details into the Site, the relevant Listing Partner may have placed a block on your card in the amount of the quoted cost of your booking and, if the check in date for any accommodation or service has passed, the relevant Listing Partner may have taken payment from your card in the amount quoted in your booking and/or cancellation fee. Where you have entered your credit card details into our PayPal payment gateway, we may have placed a block on your card in the amount of the quoted cost of your booking and, if the check in date for any accommodation or service has passed, we may have taken payment from your card in the amount of the quoted cost of your booking and/or a cancellation fee. We will use all reasonable endeavours to pay any refund due to you and/or remove any block on your credit card within 14 Business Days of receipt of your cancellation request. In respect of some special offers for accommodation or service we may list differing rates for the same offer on the same dates. The rates may take account of different standards of accommodation or service, different cancellation or refund policies or other reasons. Please ensure that you read the details of the offer carefully before booking with any Listing Partner.


Information on listing offers

awinetrip makes its best efforts in order to verify the authenticity of the information provided by the Listing Partner, including photos, content, maps, prices, etc.) This information is based on information provided by the Listed Partner, in the experience of employees of awinetrip and reliable information received from other parties (eg. other users). In every possible way awinetrip tries to ensure that the content of the information provided by the hotel is accurate, up­to­date and complete, however we cannot guarantee with complete certainty of the reliability of such content therefore, awinetrip will not accept any responsibilities for this. All photos and images on the Site are the property of awinetrip or have been licensed by their owners. If you own rights to any of these photos or images let us know and the materials will be removed immediately. Please do not use them without our written consent thereof. Please do not use the Site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not, use the Site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews. The web pages such as user reviews that can be accessed through our links are created by people over whom we have no influence. Such contents do not have to coincide with our opinions therefore, we are not responsible for the content of these web pages, links and contents. This declaration applies to all contents of the pages that can be accessed through links and banners on our Site. 

In the case of breach of these Terms and Conditions, awinetrip reserves the right to exclude users at any time for future use. Awinetrip reserves the right to restrict, change or cease all use of awinetrip at any time without notice. Legal claims are not accepted by users on the use of awinetrip. Awinetrip is wholly owned by a Hong Kong limited company (B&L Limited) therefore, all legal relations between our Site and users are subject only to the law of Hong Kong in accordance. By using our Site you adhere to the Terms and Conditions above. If you disagree with them please do not use the Site.


Disclaimers & Limitations of Liability

Under no circumstances will awinetrip or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damages (whether such losses where foreseen, foreseeable, known or otherwise: loss of data; loss of revenue or anticipated profits; loss of business; loss of opportunity; loss of goodwill or injury to reputation; losses suffered by third parties; or any indirect, consequential, special or exemplary damages arising from the use of the Site regardless of the form of action.

Awinetrip and its agents and suppliers, in making arrangements for accommodation, tours, transportation or any service in connection with the itineraries of individual users, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any accommodation, business professionals or other company or person providing services included in the booked services. Furthermore, awinetrip and its agents and suppliers accept no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.


Account Termination 

Awinetrip may change, discontinue, suspend or cease to provide the Site at any time without prior notice. We reserve the right to terminate these Terms and Service for any reason, without notice, and these Terms of Service shall automatically terminate in the event that you violate any of the Terms and Service set forth herein (with prejudice to our accumulated rights against you). In the event of any termination, you will immediately cease access to the Site. We may terminate or suspend your account or ability to use the Site, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. You may terminate the Terms of Service at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, we may continue to display your previously published content and are under no obligation to remove any of your content.